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    • I recently bought this from an authorized reseller, but the box was beaten up in transit, and the connectors for the poles lost. Is there any way I could buy new ones?

      Here is a link where you can purchase the clips as per your request.

    • I recently purchased this unit. Exactly what I needed and with no problems. To meet my exact requirements, I would like to purchase an extra shelf and the mounts that goes with it. Is this possible?

      This is possible. The link to the shelf is below and it is currently on sale. We have limited quantities and this item is being discontinued so (and this is not meant to be salesy/pushy, but) act fast!