Honey Can Do Help Center

Most orders are processed and shipped within 24 hours. To qualify for 2-Day or Next-Day delivery, you must place your order by the 2:00 PM CT cutoff.

You will receive a confirmation email upon purchase and a tracking number once the item ships. For specific inquiries, contact customer service.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support Shop Pay, Apple Pay, Google Pay, and PayPal.

We currently offer delivery exclusively within the contiguous United States. At this time, we do not provide international shipping.

For items purchased directly on our website, there is a 60-day window for returns with proof of purchase. For orders over $500, customers are responsible for shipping costs plus a 15% restocking fee.

No. Items purchased from independent retailers must be returned to that specific retailer according to their own policy.

Yes, Honey-Can-Do offers a Limited Lifetime Warranty covering defects in materials and workmanship under normal household use. It does not cover damage from misuse or improper assembly.

Visit the Instruction Manuals page and search by SKU or Product Name to download a PDF guide.

Many products feature no-tool assembly using a slip-sleeve locking system. Some furniture pieces or carts may require basic tools like a screwdriver.

We do not offer individual replacement or add-on parts for sale. We recommend contacting the retailer where you purchased the product.

Yes. We sell replacement shelving clips, casters, liners, and extra poles for customization.

Most units are compatible with our Easy-Roll Casters. Adding wheels makes the unit mobile but usually lowers the weight capacity.

No. Pole diameters and clip sizes vary by brand. Honey-Can-Do parts are designed specifically for our units.

Yes, as long as the bottom and top shelves are secured, you can typically customize the number of middle shelves used.

Heavy-Duty units typically hold between 200 lbs and 800 lbs per shelf when weight is evenly distributed. Always check the product page for exact ratings.

No. We do not recommend stacking units as it compromises structural integrity and stability.

Our standard heavy-duty shelving poles are 1 inch in diameter.

Yes. Most wire shelving units allow adjustment in 1-inch intervals.

Poles take up about 1 inch on each corner. If a shelf is 24 inches wide, the flat space between poles is approximately 22 inches.

Adding casters typically adds 3 to 4 inches to the total height.

Stated dimensions are the outermost measurements. Allow for a small margin of error for tight spaces.

This is a standard California disclosure regarding chemicals. Our products manufactured after September 2018 are void of those elements.

While designed for organization, keep packaging away from children and avoid letting them climb on units to prevent tipping.

Many chrome units are NSF-Certified for use in commercial-grade kitchens and food service environments.

We use sustainable materials including water hyacinth, bamboo, borosilicate glass, and BPA-free plastics.

Most of our kitchen and pantry storage line is made from BPA-free materials.

They are designed for indoor use. Outdoor use may lead to rusting or weather damage not covered under warranty.

Wipe metal and plastic with a damp cloth and mild soap. Avoid harsh chemicals or abrasive pads.

Standard casters are durable nylon. For high-end hardwood, we recommend using leveling feet or placing a mat under the unit.

For high-moisture areas, we recommend our Powder-Coated or Black and White finishes for extra protection against humidity.

As of early 2025, Honey-Can-Do joined the Can Do Brands family, backed by Decoro Home LLC. Prior to this, it was led by founder Steve Greenspon.

While we are a US-based company, our products are globally sourced and manufactured to strict quality specifications.

Yes! Please fill out our presale information form for info on bulk pricing or trade programs.

Yes, we handle large-scale commercial orders via our presale information form.

Phone: 856-386-3662
Email: service@candobrands.com
Address: Can Do Brands, LLC, 4440 PGA Blvd., Suite 600, Palm Beach Gardens, FL 33410